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Operations Manager (Senior Manager)

Melaka
Full Time
Senior Manager
Diploma / Advanced / Higher / Graduate Diploma
MYR 4000 - 5000
403 Views

Job description

•	Pay attention to details, setting the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations.
•	Plan and organize accommodation and catering.
•	Responsible for staffs’ schedules according to occupancy and functions.
•	Makes sure that employees follow SOP.
•	Address problems and troubleshoot any difficulties that the customer may have in a professional manner. .
•	Ensures events run smoothly by being around at the start of the event until it is smooth going.
•	Deliver excellent customer service at all times. 
•	Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
•	Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy.
•	Provide reports as required by the management. 
•	Report any security issues to the Hotel Manager immediately
•	Take responsibility for extra management tasks as required by the management. 
•	Look for opportunity to improve areas of the hotel’s operations
•	To work on off days and public holiday if required by the hotel.
•	To attend all statutory trainings as and when requested.
•	To arrive at work at the correct time and in proper office attire in immaculate condition. 
•	To adhere to working hours and break times as stated.
•	Perform checking on all invoices, ordering, FO daily cash, petty cash and daily/weekly/monthly reports.
•	Perform checking on rooms and public area. 
•	In charge of ordering goods, replenishment and inventory.  
•	To prepare and send out daily, weekly and monthly reports as required from the management. 

                    

Requirements

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Benefits

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Additional Information

  • Age Range of Candidate: None
  • Experience: 5 year(s)
  • Specific Work Location: -

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