Return Policy

https://www.vsafemkt.com.my/returnpolicy

🌐 Return & Refund Policy Last updated: [Insert Date] Thank you for shopping with us. We want you to feel confident and secure when buying from our website. Please read our return and refund policy carefully, which applies to customers in Malaysia, Singapore, Indonesia, the Philippines, and Thailand. 1. Eligibility for Returns Items must be returned within 7–14 days (depending on local law) from the date you received them. To be eligible for a return, items must be: Unused, unworn, and in the same condition that you received them. In the original packaging, with all tags, labels, and receipts. Certain products are non-returnable for hygiene, safety, or customization reasons (e.g., personal protective equipment, custom signage, consumables). 2. Return Process Contact our customer service team at [your email / WhatsApp number] within the return window. Provide proof of purchase (order number, invoice, or receipt). Our team will guide you on the return shipping address and instructions. Customers are responsible for return shipping costs unless the item is defective, damaged, or wrongly delivered. 3. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via your original payment method within 7–14 business days (processing times may vary by bank or payment provider). Refunds are issued for the product price only, excluding shipping fees (unless the return is due to our error). 4. Exchanges Exchanges are only available for defective or damaged products. For size or preference changes, customers must return the item (if eligible) and place a new order. 5. Country-Specific Notes Malaysia: In line with the Consumer Protection Act, customers have the right to refunds or exchanges if goods are faulty, not as described, or do not perform as advertised. Singapore: Complies with the Consumer Protection (Fair Trading) Act. "Change of mind" returns are not legally required but may be offered at our discretion. Indonesia: Consumers are entitled to a refund if goods are defective, expired, or not as promised under the Consumer Protection Law. Philippines: The Consumer Act allows returns within 7 days for defective or wrongly delivered products. Change-of-mind returns are not required. Thailand: Under the Consumer Protection Act, defective or wrongly delivered goods must be refunded or replaced. 6. Contact Us If you have any questions about our return and refund policy, please contact: 📧 email : vsafemkt@gmail.com 📞 phone/WhatsApp : +6018.393 1555