Cold call people using a given phone directory to fix sales appointments, introduce products and qualify leads.
Answer incoming calls from prospective customers if any.
Use scripts to provide information about the product's features and present their benefits to fix appointments for sales Representatives.
Ask pertinent questions to understand the customer's requirements.
Persuade the customer to prebuy (fix appointments for sales Rep) by demonstrating how merchandise or services meet their needs.
Record the customer's personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company's reputation.
Go the "extra mile" to meet sales quota and facilitate future sales.
Keep records of calls, sales and record useful information.
Around 18 years old to 30 years old
Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing, Others or equivalent.
Required language(s): English, Mandarin, Bahasa Malaysia
At least 1 Year(s) of working experience in the related field is required for this position.
Required Skill(s): Communication, Negotiation.
Preferably Junior Executive specialized in Sales - Telesales/Telemarketing or equivalent.
We are looking for A Attitude, not A Academic results!
Proven experience (minimum 1 year) as a telemarketer or similar sales/customer service role.
Proven track record of successfully meeting sales quotas preferably over the phone.
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
Excellent communication and presentation skills.
Proficient in English & Mandarin (preferred).
Skilled in negotiation, persuasiveness and dealing with complaints.
Persistent and results-oriented.
Patient and able to handle customer rejection and move on to the next call!
High school diploma; Bachelor's degree is a plus.
Telemarketer job description
We are looking for an enthusiastic Telemarketer to generate sales appointments by cold calling or/and answering requests in a fast-paced environment if necessary.
You will be responsible for influencing existing or potential customers to prebuy (fix appointments for sales Rep) products or services.
As a successful telemarketer, you must be friendly and persuasive.
You must be able to understand the customer's requirements in a short time and present solutions that meet their needs.
The ideal candidate will also be patient and cool-tempered to deal with aggressiveness, rejections, objections, and complaints.
Fulfill call targets to fix targeted appointments.
The goal is to promote business growth by expanding the company's clientele.