Job description

•	Provide on-site installation, validation and commissioning of instruments
•	Perform hands-on on-site troubleshooting, service and repairs.  
•	Provide high level technical support or training to customers at their location.  
•	Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales 
•	Preparation of quotations, clarification of technical specifications with customers 
•	Timely and professionally handle field sales/service calls and issues arising from the field sales/service visits, triage with field applications scientists as appropriate
•	Timely complete and submit all required paperwork 
•	Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
•	Able to travel nationwide or WW to meet manufacturers/customers
•	Establish and develop good customer and supplier service relationships

                    

Requirements

•	Diploma/Degree in Science/Engineering or equivalent
•	You have a passion for learning about new technology and products.
•	Multilingual ability is a plus.
•	Proven track record in sale or service of scientific/Capital equipment (candidates with experience in Failure analysis such as SEM, AFM, Microscopes are also welcome)
•	You’ll need to be flexible with your schedule
•	Min 1-3 years’ Experience in Industrial/Failure Analysis, R & D Equipment. Fresh graduate are encourage to apply. 
•	Able to visit local and overseas customers/suppliers when needed
•	40-60% travel opportunities
•	Candidates with sales or service experience in other relevant industries such as Electronics/Semiconductor/Manufacturing/Life sciences/Oil and Gas/Chemical/Plastics are welcome to apply
•	Possess driving license
•	Training on instrument will be provided.

                    

Benefits

Please get in touch with us for more information.
                    

Additional Information

• Age Range of Candidate: None
• Experience: 2 year(s)
• Specific Work Location: Johor Bahru