Job description

We are looking for a proactive and detail-oriented Helpdesk Support Specialist to join our dynamic team. This role blends technical expertise with strong communication skills to support users in resolving application-related issues, especially in business and HR-related systems.
 
- Provide second-level technical support to internal and external users.

- Troubleshoot and resolve issues related to business and HR applications.

- Continue with assigned task deliveries and provide support aligned with project/customer needs.

- Escalate complex or unresolved issues to relevant teams and follow up promptly.

- Manage, track, and prioritize multiple support tickets efficiently.

- Maintain clear and organized documentation of technical issues, resolutions, and procedures.

- Assist in testing and deployment of application updates or patches.

- Support system onboarding for new users and conduct training as required.

- Collaborate with internal teams and external technical partners to resolve support cases
                    

Requirements

- 1–3 years of experience in Helpdesk / Technical Support or related roles.

- Basic knowledge of Accounting or HR systems is an added advantage.

- Familiarity with MS-SQL Server, ASP.net, or Java is a plus.

- Experience with any HRMS or business applications is a strong bonus.

- Strong analytical and problem-solving skills.

- Excellent interpersonal and communication skills (verbal and written in English).

- Comfortable working in a cross-cultural environment.

- Strong attention to detail and time management abilities.

- Able to perform tasks independently with minimal supervision.


                    

Benefits

Please get in touch with us for more information.
                    

Additional Information

• Age Range of Candidate: None
• Experience: 2 year(s)
• Specific Work Location: -