Job description

We are looking for an experienced and solution-oriented Senior System Application Specialist to lead the support and implementation of business-critical applications, particularly in the Human Resource and Payroll domain. This role involves collaborating closely with clients, internal teams, and partners to ensure smooth application delivery, performance, and support.

As a senior member of the team, you will be expected to mentor juniors, drive improvements in support processes, and contribute to system enhancement initiatives.

- Lead application support and delivery for business and HR-related systems.

- Manage system configurations, testing, and implementation for clients.

- Collaborate with technical teams to resolve issues, deploy updates, and optimize performance.

- Oversee support tickets, ensure timely resolutions, and maintain customer satisfaction.

- Provide technical guidance and mentorship to junior team members.

- Participate in client meetings and gather requirements for system enhancement.

- Conduct system diagnostics, troubleshoot bugs, and perform root cause analysis.

- Ensure compliance with change management protocols.

- Liaise with partners’ technical personnel to manage integrated systems or modules.
                    

Requirements

- Minimum 5 years of experience in system/application support or software implementation.

- Experience with Human Resource Management Systems (HRMS) or Payroll Systems is highly preferred.

- Solid understanding of MS-SQL Server, ASP.net, and/or Java.

- Working knowledge of HR or accounting processes is advantageous.

- Proven ability to handle multiple projects or support tasks concurrently with attention to detail.

- Strong communication and collaboration skills across technical and non-technical stakeholders.

- Capable of working both independently and in a team, with minimal supervision.

- Comfortable working in a cross-cultural and fast-paced environment
                    

Benefits

Please get in touch with us for more information.
                    

Additional Information

• Age Range of Candidate: None
• Experience: 5 year(s)
• Specific Work Location: -