Job description

Respond to customer inquiries via phone, email, social media, and in person promptly and professionally.
Provide accurate information regarding Xmegami products, services, and policies.
Handle customer complaints and feedback effectively, ensuring high levels of customer satisfaction.
Support resellers and agents by addressing their concerns and facilitating smooth business operations.
Maintain records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
Collaborate with internal teams (e.g., logistics, marketing) to resolve customer issues.
Ensure compliance with company policies, including confidentiality, anti-bribery, and code of conduct guidelines.
Attend trainings and stay updated on product knowledge, service protocols, and company initiatives.

                    

Requirements

SPM / Diploma / Degree (any field)
Good communication in BM & English (Mandarin a plus)
Fresh grads welcome, experience in customer service is a bonus
Friendly, patient & problem-solver
Able to multitask & work well in a team
Basic computer skills (MS Office / Google tools)
                    

Benefits

Competitive Salary & Annual Increment : Regular salary reviews and performance-based increments.
 Annual Bonus & Staff Incentives : Year-end bonuses and reward schemes for performance.
Statutory Contributions : EPF, SOCSO, EIS and other mandatory benefits as per Malaysian law.
Medical Benefits : Outpatient and hospitalization claims as per company policy.
Parental Allowances : Support for new parents with allowance provisions.
Group Insurance Coverage : Life and accident insurance for peace of mind.
Lunch Subsidy : Meal benefits during working hours.
Mileage Reimbursement : For official business travel.
Company Trip : Annual company retreats for bonding and relaxation.
Education & Training Sponsorship : Continuous learning with company-sponsored training programs.
Referral Rewards : Cash incentives for successful employee referrals.
Flexible Work from Home Policy : Hybrid arrangements based on eligibility and department needs.
Comprehensive Leave Package : Annual leave, sick leave, maternity & paternity leave, compassionate leave, exam leave, and emergency leave.
Celebration & Condolence Gifts : Tokens of support for significant life events.

                    

Additional Information

• Age Range of Candidate: 23 to 35 years old
• Experience: 2 year(s)
• Specific Work Location: -