Job description

Roles & Responsibilities
•	Handle and respond to customer enquiries via phone and email professionally
•	Process sales and purchase orders and monitor progress to ensure timely delivery
•	Coordinate with forwarding agents on shipping arrangements and customs clearance
•	Prepare, verify, and maintain logistics and customs documentation
•	Follow up on shipments, order rescheduling, or cancellations based on customer requirements and lead times
•	Maintain strong customer relationships and provide reliable after-sales support
•	Liaise with internal teams, logistics partners, and suppliers to ensure smooth daily operations
•	Assist with administrative and coordination tasks
•	Support ad-hoc or urgent assignments as required by management

                    

Requirements

Qualifications & Experience
•	Diploma or Bachelor’s Degree in Business, Logistics, Supply Chain, Purchasing, Sourcing, Finance, Accounting or related fields
•	1–2 years of experience in Customer Service, Purchasing, Logistics, or Supply Chain is preferred
(Fresh graduates are welcome to apply)
•	Computer literate with good knowledge of Microsoft Office
(Experience with SQL Accounting Software is an added advantage)
•	Good command of English and Bahasa Malaysia. Knowing other languages will be an added advantage.
•	Strong communication, interpersonal, and problem-solving skills
•	Patient, detail-oriented, responsible, and well-organised
•	Able to work independently and manage tasks in a fast-paced environment
•	Knowledge or experience in shipping, logistics, or customs declaration is an advantage

                    

Benefits

Why Join Us? (Benefits & Culture)
•	Allowances provided
•	Casual dress code
•	Open, friendly, and supportive work culture
•	Career development & on-the-job training opportunities
•	Regular team activities & Free snacks

                    

Additional Information

• Age Range of Candidate: None
• Experience: 1 year(s)
• Specific Work Location: Bayan Lepas