Job description

Provide 1st-level technical support and functional assistance for end users' PC/Laptop and handheld devices via phone, email, remote tools, or in person.

Troubleshoot and resolve hardware, software, network, and printer-related issues.

Set up and configure desktops, laptops, mobile devices, and other peripherals.

Monitor and maintain computer systems and networks.

Basic troubleshooting and support for servers, storage, backup solutions, virtualisation, wired & wireless networking and firewall devices.

Manage user accounts, permissions, and access control (e.g., Active Directory, email systems).

Maintain IT asset inventory and ensure proper documentation.

Coordinate with end users and vendors in IT system support and troubleshooting.

Escalate complex issues to higher-level support or vendors as needed.

Ensure IT support tasks are completed within SLAs and in accordance with company policies.

Being able to provide 2nd/3rd-level technical support is an added advantage.
                    

Requirements

Proven experience (min 1-2 years) in IT industry, or a similar role.

Able to work on flexible shifts including standby or night shifts.

Willing to travel to sites for work.

Possess Diploma/Degree in Computer Science/IT.

Strong knowledge of Windows OS, Microsoft Office 365, and basic networking concepts.

Basic knowledge of IT infra-network, server.

Good oral and written communication with high attention to detail.

Strong dedication to excellent delivery and customer service.

Positive attitude and Exceptional communication.

A team player with a strong sense of responsibility and urgency of details

Strong analytical thinking and problem-solving abilities.
                    

Benefits

Fixed travel allowance
Flexible benefit
Performance bonus
Company trip
Profit sharing
Company insurance
                    

Additional Information

• Age Range of Candidate: None
• Experience: 2 year(s)
• Specific Work Location: -