Job description

Greeting & Consultation: Welcoming customers and identifying their needs (e.g., routine check-up, broken frames, or new prescription).

Frame Selection: Assisting customers in choosing frames that suit their face shape, lifestyle, and prescription requirements.

Style Expert: Staying updated on current eyewear trends to provide "style-conscious" advice to patients.

Lens Advice: Explaining the benefits of various lens features such as blue light filters, anti-fatigue lenses, photochromic (transition) lenses, and different refractive indices (lens thickness).

Precise Measurements: Taking accurate measurements including Pupillary Distance (PD) and fitting heights to ensure the lenses are correctly aligned.

Frame Fitting: Performing basic frame adjustments (heating and bending temples, adjusting nose pads) to ensure a comfortable fit for the customer upon collection.

Patient Education: Explaining basic eye care hygiene, such as how to clean lenses properly and the importance of regular eye exams.

Contact Lens Teaching: Guiding new wearers through the process of inserting, removing, and cleaning their contact lenses.

Point of Sale (POS): Handling transactions, issuing invoices, and managing cash/credit payments accurately.

Inventory Management: Monitoring stock levels of frames and contact lenses, and ensuring the display shelves are organized and aesthetically pleasing.

Lab Coordination: Sending orders to the lens laboratory and following up on delivery timelines to ensure patients get their glasses on time.

Appointment Scheduling: Managing the clinic's calendar and making reminder calls to patients for their follow-up visits.
                    

Requirements

Experience: Previous experience in retail or customer service is preferred. Experience in the optical industry is a huge advantage, but many clinics are willing to train the right person.

Language Proficiency: Ability to speak Bahasa Malaysia and English fluently. Proficiency in Mandarin or local dialects is often highly valued to serve a broader range of patients.

Quick Learner: Must be able to quickly memorize different lens types (e.g., single vision vs. progressive) and coatings (e.g., blue-cut, anti-glare).

Numerical Accuracy: Comfortable handling basic calculations for discounts, deposits, and daily sales closing.

Attention to Detail: Precision is critical when recording prescription details or taking measurements like Pupillary Distance (PD).

Basic Tech Skills: Familiarity with computers and POS (Point of Sale) systems.

Styling Ability: An eye for fashion to help patients choose frames that complement their face shape and personal style.

Persuasion Skills: Ability to explain the value of premium products (like high-index lenses or specific myopia control brands) without being "pushy."

Product Knowledge: Interest in staying updated on the latest eyewear trends and lens technologies.

Interpersonal Skills: A warm, welcoming personality to put nervous patients (especially children and the elderly) at ease.

Patient Education: The ability to explain lens care and frame maintenance clearly to customers.

Conflict Resolution: Staying calm and professional when handling customer complaints or delays in lens delivery.

Professional Appearance: Clean and neat grooming, as they represent the health and "look" of the clinic.

Reliability: Punctuality and a strong sense of responsibility regarding opening/closing the shop and managing stock.

Multi-tasking: Ability to handle the phone, greet a walk-in customer, and process a payment simultaneously during busy hours.
                    

Benefits

Offering a commission structure higher than the market average

Commissions based on personal sales or hitting shop targets

EPF, SOCSO & EIS: Mandatory contributions under Malaysian law

Allowances: Fixed monthly allowances for transportation, parking

One free pair of prescription glasses per year for the employee.

Substantial discounts for immediate family members (parents/siblings) on frames and lenses.

Annual Leave: Starting at 12–14 days (scaling up with years of service).

Flexible Roster: Since optometry shops usually operate on weekends, offering a 5-day work week or a 6-day work per week

Public Holiday Compensation: Since malls often stay open, providing "Replacement Leaves" or double-pay for working on gazetted public holidays.
                    

Additional Information

• Age Range of Candidate: None
• Experience: 1 year(s)
• Specific Work Location: -